Obavijest o načinu podnošenja pisanog prigovora potrošača
Sukladno članku 6. stavku 3. Zakona o pružanju usluga u turizmu (Narodne novine, br. 130/17, 25/19, 98/19, 42/20, 70/21, 144/23), obavještavamo potrošače da nezadovoljstvo u odnosu na pruženu uslugu mogu iskazati podnošenjem pisanog prigovora.
Pisani prigovor možete podnijeti na jedan od sljedećih načina:
Putem elektroničke pošte: info@konavlesafari.hr
Kako bismo vam potvrdili primitak prigovora, molimo da u prigovoru obavezno navedete svoje ime, prezime I e-mail adresu za dostavu odgovora.
Na vaš pisani prigovor očitovat ćemo se u pisanom obliku u zakonskom roku, najkasnije u roku od 15 dana od dana primitka prigovora.
Notice on the Procedure for Submitting a Written Consumer Complaint
Pursuant to Article 6, Paragraph 3 of the Croatian Act on the Provision of Tourism Services (Official Gazette Nos. 130/17, 25/19, 98/19, 42/20, 70/21, 144/23), we hereby inform consumers that they may express their dissatisfaction with the service provided by submitting a written complaint.
A written complaint may be submitted in one of the following ways:
By email: info@konavlesafari.hr
To enable us to acknowledge receipt of your complaint, please ensure that your complaint includes your full name and email address to which our response can be sent.
We will respond to your written complaint in writing within the statutory period, no later than 15 days from the date of receipt of the complaint.
